CASE STUDIES

CONSUMER SERVICES

PROJECT HAMMER

Challenge:

With more than 6 entities serving customers nationwide, this company struggled under disparate financial and customer management systems. Also, business units faced redundant IT, accounting, and financial leadership. With these inconsistent and segmented systems, there were high operational costs and minimal visibilities into financial decision-making.

NATIONAL RETAIL

PROJECT GRID

Challenge:

After being acquired in 2013, this retailer reached out to RKON because they failed to invest in IT infrastructure, resulting in significant integrity issues, unavailable data, email outages, and more.

HIGH-TECH SOFTWARE

PROJECT CRAFT

Challenge:

After being acquired in 2016, this company made the strategic decision to carve-out the Environmental Health and Safety department.

 

Three critical elements of the acquisition:

  • IT transformation assessment

  • IT comprehensive planning and consolidation

  • Migration of the new company’s IT infrastructure

AUTOMOTIVE SERVICES

PROJECT AFTERBURN

Challenge:

The platform company was running on a custom, outdated e-commerce and financial system, which failed to promote a positive customer experience. The legacy system stunted market growth, with high operational costs, poor visibility, and excessive security risks.

CONSUMER GOODS

PROJECT REMOTE

Challenge:

After the company carve-out in 2018, RKON was brought in to lead all infrastructure and data center work streams to ensure a smooth transition. The company employed an outsourced Help Desk provider, who fell short of effectively managing and supporting assets.

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