With more than 6 entities serving customers nationwide, this company struggled under disparate financial and customer management systems. Also, business units faced redundant IT, accounting, and financial leadership. With these inconsistent and segmented systems, there were high operational costs and minimal visibilities into financial decision-making.
After being acquired in 2013, this retailer reached out to RKON because they failed to invest in IT infrastructure, resulting in significant integrity issues, unavailable data, email outages, and more.
The platform company was running on a custom, outdated e-commerce and financial system, which failed to promote a positive customer experience. The legacy system stunted market growth, with high operational costs, poor visibility, and excessive security risks.
After the company carve-out in 2018, RKON was brought in to lead all infrastructure and data center work streams to ensure a smooth transition. The company employed an outsourced Help Desk provider, who fell short of effectively managing and supporting assets.